TNG Custom creates made-to-order and personalized apparel. Because many items are produced specifically for the customer, returns and refunds are handled differently from mass-produced retail items.
Custom & Personalized Orders
Custom or personalized items generally cannot be returned or exchanged because they are made specifically for the customer.
Please review all names, wording, dates, colors, sizes, quantities, and other order details carefully before approving or placing your order.
Order Errors or Defects
If TNG Custom makes an error on your order, or if an item arrives damaged or defective, please contact us as soon as possible.
Include your order number, a description of the problem, and clear photos when appropriate so we can review the issue.
If the issue is confirmed to be our error or a product defect, TNG Custom may provide a replacement, correction, or refund as appropriate.
Size Selection
Customers are responsible for selecting the correct size before ordering. Because custom apparel is made to order, incorrect size selections generally do not qualify for a return or refund unless TNG Custom supplied the wrong size.
Cancellations
Contact us immediately if you need to cancel an order.
Once production has started, cancellation may no longer be possible because materials, design work, or printing may already be in progress.
Shipping Issues
If an order is returned because an incorrect or incomplete shipping address was provided, additional shipping charges may apply before the order can be shipped again.
Contact
Questions about returns, refunds, defects, or order problems can be sent to: